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Lab Supervisor - Client Services (MLT/MLS)

Requisition R122878 Market Richmond, Virginia Department Core Laboratory - Richmond Health Source Shared Services - Administration Shift Days/Evenings Schedule Full-time

Thank you for considering a career at Bon Secours!

Summary of Primary Function/General Purpose of Position

The Supervisor Lab Support Services supervises the department by coordinating workflows related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service. They ensure compliance with regulatory and accreditation standards.

Essential Job Functions

•             Utilizes working knowledge of procedures and theories in all areas of responsibilities.

•             Hires, onboards, and administers disciplinary actions of staff as needed.

•             Completes schedule and manages timekeeping.

•             Implements policies and procedures as relates to specific area.

•             Oversees training and orientation of staff. 

•             Maintains standards of accreditation for their area.

•             Performs regular discussion on priorities and performance to staff via touch bases, check-ins, etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.                        

Licensing/Certification

Phlebotomy Certification (preferred)

Education

Associates, Medical Technology or a related science (required)

Work Experience

5 years experience in a clinical laboratory setting (required)

Previous experience in a leadership position in customer service environment (preferred)

If supervising phlebotomy, 3 years phlebotomy experience (required)

Experience with EKG (preferred)

Training

None

Working Conditions

Periods of high stress and fluctuating workloads may occur

May be exposed to physical altercations and verbal abuse

May be exposed to high noise levels and bright lights

May be exposed to limited hazardous substances or body fluids*

May be exposed to human blood and other potentially infectious materials*

May have periods of constant interruptions

General office environment

Required to car travel to off-site locations, occasionally in adverse weather conditions

Prolonged periods of working alone

Other:  Intermittent exposure to fumes and odors

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Lifting/Carrying (0-50 lbs.)   1-33%

Lifting/Carrying (50-100 lbs.)    0%

Push/Pull (0-50 lbs.)    1-33%

Push/Pull (50-100 lbs.)    1-33%

Stoop/Kneel   1-33%

Crawling    0%

Climbing    0%

Balance    1-33%

Bending    1-33%

Sitting    67-100%

Walking    1-33%

Standing   1-33%

Additional Physical Requirements/Hazards

Manual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

Hear alarms/telephone/audio recorder

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity - far

Acuity - near

Depth perception

Use of latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

Patient Population

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Skills

Active Listening

Ability to discern the thinking of others

Service Orientation

Verbal and Written Communication

Coordination

Problem Solving

Customer Service

Leadership

Keyboarding

Microsoft Office

Telephone Skills

Organization

Office Machine Operation

Time Management

Lab Information Systems

Courier Software

Phlebotomy Collection Software

EKG knowledge

EMG knowledge

Ability to train staff

Scheduling and timekeeping

Accreditation standards

Hiring and onboarding

Laboratory Support Services

Bon Secoursis an equal opportunity employer.

Many of our opportunities reward* your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days/Evenings

Department:

Core Laboratory - Richmond Health Source Shared Services - Administration

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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Forbes Best-in-state Employer, Virginia (ranking 80th)

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Springbuk- One of the Healthiest Employers in America

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Seramount – One of the Best Companies for Multicultural Women

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Seramount 100 Best Companies for Working Mothers 2021

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Seramount Top Company for Executive Women 2021

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