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Practice Supervisor - Call Center Operations

Requisition R092941 Market Richmond, VA Department ADMN-Physician Management Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours!

Primary Function/General Purpose of Position

This position manages the daily processes within the physician practice responsible for overall functioning of the practice including management of staff, workflow development, financial performance, patient, provider and staff satisfaction and billing compliance. Assist with the development of operational plans & budgets and implements performance improvement strategies within the departments. Responsible for the effective management of the non-clinical support service functions including medical records, patient documentation data entry, department payroll and office management. Maintains effective working relationships among support staff and oversees the timely and accurate dissemination of both internal and external patient care information. Performs all duties in a manner which promotes team concept and reflects the mission and values of Bon Secours Health System.

Key Relationships:

  • Works closely with the Administrative Director(s) to develop and implement operational & clinical workflows.
  • Collaborates with peers in local and regional Bon Secours ministries.

Employment Qualifications

Associate’s degree in management or related field and one to three years of Leadership experience, preferably in a setting; or commensurate education and experience. Knowledge of medical background in office procedures including use of electronic medical record, patient flow, billing and referrals and authorizations. Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic medical record software applications.

Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to exam and re-engineer operations and procedures. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization. Working knowledge of Medicare, Medicaid, Managed Care and accrediting agencies guidelines preferred.Previous work experience and familiarity with medical/clinical practice and medical terminology preferred.

Demonstrated knowledge of the use of a variety of office equipment including but not limited to a personal computer, printer, typewriter, copier, fax machine, telephone and calculator.Demonstrated ability to prioritize tasks and handle pressure and delicate situations. Evidence of leadership, initiative, and the ability to function with minimal supervision is required.

Bon Secoursis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

40

Work Shift:

Days

Department:

ADMN-Physician Management

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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