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Outcomes Manager

Requisition R033193 Market Norfolk, VA Department Social Services - Hampton Roads Shared Services Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours!

BON SECOURS HAMPTON ROADS CLINICAL RESOURCE MANAGEMENTPOSITION SUMMARYThe purpose of the Outcomes Manager position is to support the physician and interdisciplinary team in the provision of patient care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction while managing the cost of care and providing timely and accurate information to payers.  The role integrates and coordinates utilization management, care facilitation, and discharge planning. The Outcomes Manager is responsible for a designated patient caseload and applies clinical expertise and appropriate criteria to meet patient needs across the continuum, recognize and reduce barriers to care, manage length of stay and promotes efficient utilization of resources while serving as a patient advocate.JOB REQUIREMENTS1.   Licensed as an RN in the Commonwealth of Virginia.  BS preferred.2.  At least five years nursing experience required or MSW with related work experience. Certification in Case Management       preferred.  3.   Utilization review or discharge planning experience required.4.   Strong organizational and time management skills as evidenced by a capacity to prioritize multiple tasks and role components.5.  Ability to work independently and exercise clinical judgment in interactions with physicians, payers, patients and their families.6.  Excellent interpersonal communication and negotiation skills.7.  Strong analytical, data management and computer skills.8.   Maintains clinical competency and current knowledge of clinical, regulatory and payer requirements to form job responsibilities.

Bon Secoursis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Social Services - Hampton Roads Shared Services

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. RN
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