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Senior Software Engineer & Salesforce Developer (Remote - US)

Requisition R075171 Market Remote Department SS Marketing - Digital Strategy Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours Mercy Health!

Primary Function/General Purpose of Position

The Senior Software Engineer & Salesforce Developer develops, designs, and configures technologies that improve patient access, digital marketing, digital access strategies, consumer outreach, and personalization using Salesforce Marketing Cloud, DMP (Data Management Platform), CRM (Customer Relationship Management), Heroku, etc. They act as a technical expert in multiple areas as they help transform patient experiences that are measurable and scalable through sophisticated technology that is user centric. They support mobile app and web portal integration and development building.

Essential Job Functions

  • Manages technical responsibility for critical areas of functionality in Digital Access and Marketing product releases.

  • Uses practiced judgment to determine what methods, techniques and evaluation criteria to employ.

  • Works closely as a leader in an Agile environment with engineers on cross-functional teams including Digital Access and Digital Marketing Automation Product Owners to support efforts for enhancement and leveraging of Salesforce (e.g., Customer 360, personalization capabilities, Marketing Cloud).

  • Builds strong relationships with I&T engineering, clinical partners, and third-party vendors to solve complicated issues across multiple platforms and interdependent technical environments.

  • Develops custom and out-of-the-box solutions using Salesforce Health Cloud and Marketing Cloud functionality (APEX, SOQL, Lightning Components, Heroku, Enlyt, etc.).

  • Participates in complete development process from requirement analysis to deployment; provides technical documents for reference/maintenance.

  • Collaborates with team for code review, unit testing, and quality assurance.

  • Supports post-deployment activities including knowledge transfer, process documentation, and application bug fixes.

  • Builds software with a proactive operations mindset to simplify alerting and debugging of customer issues.

  • Designs and documents systems by writing code spanning vast expanses of the software engineering ecosystem and turning them into best practices as a full-stack engineer (e.g., microservice based environments, distributed systems, big data patterns, systems engineering software, networks, operating systems, cloud, machine learning concepts, algorithms).

  • Guides stakeholders to understand solutions well enough to identify issues which would prevent the solution from being viable with patients, consumers, clinical/operational staff, or other stakeholders whose domains are impacted by the solution.

  • Uses deep working knowledge of marketing cloud and leverages marketing cloud and DMP (formerly Krux) to enable hyper-personalization through digital channels, including email communications, mobile apps, and website.

  • Supports regular maintenance and enhancement requests, including but not limited to: Patient/Practice appointment reminder concerns and communications, journey issues, Structured Query Language (SQL) development, and troubleshooting automations/integrations.

  • Performs defect investigation, resolution, and regression testing for mobile application features associated with code merges and environment syncs.

  • Configures and integrates mobile app data into Marketing Cloud, Heroku, and Enlyt to support consumerization and personalization roadmap.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Salesforce Integration Architecture Designer (preferred)

Salesforce Marketing Cloud Administrator (preferred)

Salesforce Administrator (preferred)

Identity Access Management Designer (preferred)

Education

Bachelors in Computer Science, Computer Engineering, Computer Programming, or Computer Software (required)

Work Experience

5-6 years of Salesforce experience and relevant industry experience shipping high traffic software and end-to-end consumer experiences (required)

8-9 years of Salesforce experience and relevant industry experience shipping high traffic software and end-to-end consumer experiences (preferred)

1-2 years of healthcare and/or Epic experience (preferred)

Necessary Skills

System design and documentation

Code writing

Data analysis

Software development, design, and configuration

Technical maintenance of mobile application

Collaboration

Critical thinking

Communication with stakeholders

Relationship building

Problem Solving

Salesforce (Health Cloud, Marketing Cloud, Heroku, DMP, CRM)

Digital channels

Innovative

Agile methodology

#BSMHIT

Bon Secours Mercy Healthis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

40

Work Shift:

Days

Department:

SS Marketing - Digital Strategy

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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