what is engagement?
The world's top-performing organizations help lead the global economy by engaging their workforces, understanding that "engagement" is a force that drives performance outcomes. In the best organizations, engagement is more than a human resources initiative; it is a strategy toward overall excellence!
Similarly, Bon Secours employs engagement strategies to drive excellence. Whether engagement pertains to our workforce or patients, the common ground is motivating people, listening and acting, which leads to greater satisfaction, involvement and loyalty. Gallup, Bon Secours’ vendor-partner, assists us with measuring and managing patient, employee, and clinician engagement. World-renown for helping hospitals and health care providers enhance quality of care and financial performance, Gallup also assists us in these areas.
Clinician and Patient Engagement
Delivering exceptional patient care is Bon Secours’ commitment and priority. As a health care provider, we strive to fully engage patients by providing care, treatment, and service to exceed their needs and expectations. In conjunction with Gallup, Bon Secours has strategies in place to ensure that patients are engaged with our organization. We measure HCAHPS (Hospital Consumer Assessment of Health Care Providers and Systems) and other aspects of the patient experience — the passion, pride, integrity and confidence of patients' care experiences with Bon Secours – and use this research to optimize our performance in these areas. Clinicians — including physicians and nurses — play a critical role in patients’ experiences. They are our partners in healing, and their engagement with Bon Secours is essential to achieving world-class care.
